Return Policy
Return Eligibility
We strive to provide high-quality industrial control products that meet our customers' requirements. If you need to return a product, please review the following policy.
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Return requests must be submitted within 30 days of the delivery date.
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Products must be unused, uninstalled, and in their original condition, including all original packaging, accessories, manuals, and documentation.
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A Return Merchandise Authorization (RMA) number must be obtained from our customer service team before any product is returned. Returns without an approved RMA may be refused.
Export Orders
As most of our products are supplied for international export, customers are responsible for ensuring that the ordered products meet their local requirements and specifications before placing an order.
Return Shipping
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The customer is responsible for all return shipping charges, including freight, insurance, customs duties, taxes, and any related import or export fees.
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We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for products lost or damaged during return transit.
Refunds
After the returned product has been received and inspected, we will notify you of the inspection result.
If the return is approved:
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A refund will be issued for the purchase price of the returned product only.
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The original shipping, freight, handling, customs, taxes, and other transportation charges are non-refundable.
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Refunds will be processed using the original payment method whenever possible.
Non-Returnable Items
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The following items are not eligible for return unless they are defective or supplied in error:
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Custom-built or special-order products
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Products that have been installed, used, modified, or damaged by the customer
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Software licenses or downloadable products
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Clearance or discontinued items marked as non-returnable
Damaged or Incorrect Shipments
If you receive a product that is damaged during shipping or an incorrect item, please notify us within 7 days of delivery and provide photographs of the product and packaging. We will work with you to resolve the issue promptly.
Contact Us
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For return authorization or questions regarding this Return Policy, please contact our customer service team before returning any products.